Privacy Policy

1. Information We Collect

Depending on how you interact with College Flex, we may collect:

• Contact information, such as your name, email address, telephone number, country of residence and preferred method of communication.
• Applicant information, such as academic history, transcripts, grades, test scores, curriculum vitae, extracurricular activities, college preferences, application plans and educational goals.
• Application materials, including personal statements, supplementary essays, activity descriptions and other documents you choose or are authorized to share with us.
• Family information, including the names and contact details of parents or guardians and information about financial, geographic or other considerations relevant to college selection.
• Consultation and communication records, including correspondence, meeting notes, scheduling information and feedback.
• Payment information, if applicable. Payments may be processed by a third-party payment provider. College Flex does not retain complete payment-card information.
• Technical information, such as your IP address, browser type, device information, referring pages and basic website activity collected by our website hosting and security providers.

Some application materials may contain sensitive information concerning health, disability, nationality, immigration status, race, ethnicity, religion or family finances. We ask applicants and families to provide sensitive information only when it is relevant to the services requested.

2. How We Use Information

College Flex may use personal information to:

• Provide application strategy, application completion and post-decision counseling services.
• Evaluate an applicant's academic profile, priorities and college options.
• Develop customized college lists and application plans.
• Review and provide feedback on application materials.
• Communicate with applicants, parents, guardians and authorized third parties.
• Arrange consultations, maintain records and administer payments.
• Respond to questions and service requests.
• Maintain the security and proper operation of our website.
• Meet legal, regulatory and professional obligations.
• Improve our services and client experience.

College Flex does not sell or rent personal information. We do not use applicant information for third-party behavioral advertising.

3. Information Concerning Minors

College Flex works with secondary-school students, many of whom may be under the age of 18. Where appropriate or required, our services should be used with the knowledge and involvement of a parent or legal guardian.

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental authorization. If you believe a child has provided information without the necessary authorization, please contact us so that we can review and, where appropriate, delete it.

A parent or guardian may contact College Flex to request access to, correction of or deletion of a minor applicant's information, subject to applicable law and legitimate record-keeping requirements.

4. How We Share Information

We may share personal information only when reasonably necessary with:

• Service providers supporting website hosting, email, secure document storage, scheduling, video conferencing or payment processing.
• Professional advisers, including legal or accounting advisers, where necessary.
• Government authorities or other parties when disclosure is required by law or reasonably necessary to protect legal rights and safety.
• A successor organization if College Flex undergoes a merger, reorganization or transfer of its operations.

Service providers are permitted to use information only for the services they perform on our behalf, subject to their contractual and legal obligations.

College Flex will not provide an applicant's application materials to a college, university or unrelated third party without the applicant's or family's authorization, except where legally required.

5. Legal Bases for Processing

Where applicable data-protection laws require a legal basis, College Flex processes personal information because it is necessary to provide requested services, consent has been provided, processing supports our legitimate interests in operating and securing our services, or processing is necessary to meet a legal obligation.

Where processing is based on consent, that consent may be withdrawn at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. International Data Processing

College Flex advises students and families across South Asia and the Middle East. Personal information may therefore be processed in a country other than the country in which an applicant or family resides.

Our technology and professional service providers may also process information in different countries. Where required, we take reasonable steps to ensure that appropriate protections apply to international transfers of personal information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes and comply with legal obligations.

Application materials and advising records may be deleted or anonymized when they are no longer required for these purposes. Applicants and families may also request deletion, subject to any legitimate legal or administrative need to retain particular records.

8. Data Security

College Flex uses reasonable organizational and technical safeguards intended to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

No electronic transmission or storage system can be guaranteed to be completely secure. Applicants and families should avoid sending unnecessary sensitive information through unsecured communication channels.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Restrict or object to certain uses of your information.
• Request a portable copy of information you provided.
• Withdraw consent where processing is based on consent.
• Submit a complaint to an applicable data-protection authority.

We may need to verify your identity before completing a request. Some rights may be limited where information must be retained to comply with the law, resolve a dispute or protect the rights of another person.

10. Cookies and Website Technologies

Our website may use essential cookies, server logs or similar technologies required for security, functionality and reliable operation.

College Flex does not currently use personal information collected through the website for third-party behavioral advertising. If analytics, advertising or other non-essential tracking technologies are introduced, this Privacy Policy and any required consent controls will be updated accordingly.

11. Third-Party Services and Links

Our website may contain links to Instagram, consultation-booking services, payment providers or other third-party websites. These services operate under their own privacy policies and practices. College Flex is not responsible for the privacy practices or content of third-party websites.

12. Changes to This Policy

We may update this Privacy Policy as our website, services or legal obligations change. The revised policy will be posted on this page with an updated effective date. Material changes may also be communicated directly to current clients when appropriate.

13. Contact College Flex

For questions, concerns or requests relating to privacy or personal information, contact College Flex:

Email: admin@collegeflex.xyz